4dim / Connection
Data Deletion
How to have your data erased from Connection. There are two paths depending on who you are; both end in a real deletion, not in an archive.
Updated 15 August 2026 · Versión en español
First: which case is yours
Connection is the inbox other businesses use to serve their customers over WhatsApp, Instagram and Messenger. Who decides about your data depends on how it got there:
- You messaged a business on WhatsApp, Instagram or Messenger, and that business uses Connection. Your data belongs to that business; 4dim only holds it for them. Go to section 02.
- You have a Connection account — you are the business, or you work there. You can delete from the console, and you can also request full closure. Go to section 03.
If you are not sure, write to hola@4dimntion.com anyway and we will work it out for you.
If you messaged a business
You have two routes, and you may use either or both at once.
Direct route: ask the business
This is the fastest, because the business can delete the conversation itself from its console straight away. Message it on the same channel you used before and say you want your data erased and no further contact.
Through 4dim: write to us and we handle it
If you would rather not deal with the business, or it does not reply, send an email to hola@4dimntion.com with:
- Subject:
Data deletion - The phone number or the Instagram or Messenger username you wrote from. That is what makes your data findable: without it there is nothing to search for.
- The name of the business you messaged, if you remember it. If you do not, say so and we will find it from the identifier.
- Optionally, a screenshot of the conversation. It helps us verify; it is not required.
What we do. We verify the request comes from the person concerned, locate your data across every business where it appears, pass the request on to each of them, and carry out the deletion. We confirm by email once it is done, with the detail of what was deleted.
Deadline. We acknowledge receipt within 2 business days at most and resolve within a maximum of 15 business days, which is the claim period set by Colombian Law 1581 of 2012. Should an extension be needed, we tell you the reason before the deadline falls due.
Cost. None. Exercising these rights is free.
If you are the business or part of its team
Delete from the console, right now
At 4dimntion.com/connection, on any conversation in the list:
- Empty conversation — deletes every message in the thread and its attachments, leaving the thread empty.
- Delete conversation — deletes the whole thread with all its messages. The contact is kept, because the same person may have history on another channel.
Both actions require the team's coordination permission — working the inbox is not enough: deleting what a customer wrote cannot be undone. And they are final — there is no bin.
Delete a person entirely
To remove a contact with everything of theirs — record, notes, identifiers across every channel, conversations and attachments — write to hola@4dimntion.com from the account's email address, naming the contact. It is carried out within a maximum of 5 business days, and sooner if the request comes from the person concerned.
Disconnect a channel
Disconnecting WhatsApp, Instagram or Messenger destroys the access credentials for that Meta account and stops messages coming in or going out through it. You can also revoke access from your own Meta account, with the same effect.
Close the whole account
Write to hola@4dimntion.com from the account holder's email requesting closure. Before anything is deleted we hand you a copy of your information if you want it: your customer base is yours and you can take it with you. Once the account is closed, the data is erased from active systems after 30 days.
Exactly what gets deleted
When a person is deleted, all of this goes:
- Their contact record: name, notes and the consent log.
- Their identifiers on every channel: WhatsApp number, Instagram username, Messenger username.
- Every conversation and every message, inbound and outbound.
- Every attachment — images, audio, video, documents — that travelled through those conversations, deleted from the disk holding them as well.
Deletion cascades in the database: no record is left without its messages, and no message without its record.
What is not deleted, and why
Telling you absolutely everything disappears would be false. This survives:
| What remains | Why | For how long |
|---|---|---|
| Backups | They are stored encrypted and are not edited one by one; they are overwritten as they rotate. They are used for nothing but disaster recovery | 30 days at most |
| The business's invoices and accounting records | The law requires them to be kept | 5 years |
| Server technical logs | Security and fault diagnosis | 12 months |
| Record of the request itself | It is the proof that the request was honoured, and it is required by the same rule that grants the right | As long as the legal duty lasts |
None of this is used to contact anyone again or to rebuild a profile.
The messages also exist on WhatsApp, Instagram or Messenger, which are Meta platforms. Deleting them from Connection does not delete them there: that is done from the app itself or with Meta's tools, and is governed by their policies.
If you are not satisfied
You can press the point by replying to the same email, and you can also lodge a complaint with Colombia's Superintendencia de Industria y Comercio, the data protection authority. The law requires having tried the direct route with us first, so writing to us is not red tape: it is what makes the claim admissible.
Contact for everything on this page: hola@4dimntion.com.